Refund policy
Returns & Refund Policy
At BiharVeda Makhana, we are committed to delivering fresh, premium-quality makhana. As our products are food items, we do not accept returns or exchanges once an order has been delivered.
No Returns
Due to food safety and hygiene regulations, all purchases of BiharVeda Makhana are final. We are unable to accept returns, exchanges, or replacements for products that have been delivered, even if the package has been opened or remains unused.
Damaged, Incorrect, or Missing Items
If you receive:
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A damaged package
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An incorrect product
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A missing item in your order
please contact us within 48 hours of delivery with your order number and clear photos of the package and product. Our team will review your request and, if applicable, arrange a replacement or appropriate resolution.
Refunds
Refunds are only considered in the following situations:
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The wrong product was shipped.
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The product was significantly damaged during transit.
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Your order could not be fulfilled by BiharVeda.
Once your request has been reviewed and approved, the refund will be processed to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the amount to reflect in your account.
Refunds will not be issued for:
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Change of mind
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Taste or personal preference
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Orders with an incorrect shipping address provided by the customer
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Products that have been opened or consumed
Contact Us
If you have any questions regarding your order or need assistance, please contact us:
BiharVeda Makhana
Address
Verma's Behind Vijay Market Ward No.9 Shivpuri Araria Bihar 854311
Phone
+91 9818782008